What should I do with my plants once I receive them? If you still require further assistance, email us with your question(s) and one of our friendly and knowledgeable customer service agents will be more than happy to assist you. We do! You can find all of our guides and more on our blog. I'm new to plants, do you have a guide somewhere to help get me started? We will use our discretion and hold packages for dispatch if your area is predicted to experience severe cold weather at the time or order fulfillment.įor more information about shipping, including shipping rates, please visit our Shipping & Returns page. We will only send out plants Mondays through Wednesdays to avoid the possibility delivery delays over the weekend. Winter Shipping: During colder months, every order will come with complimentary heat packs to keep plants warm and toasty on their journey. Pots & Accessories: Each piece is carefully wrapped in bubble wrap to help protect from damage during transit. Some succulents may ship bare root.Īir Plants: Air plants are shipped safely nestled in wood excelsior for cushioning and protection during transit. Wood excelsior is used to help keep the soil in place during transit. Succulents: Each succulent is shipped in its plastic nursery pot and is individually wrapped to protect delicate foliage. House Plants: Each plant is shipped in its plastic nursery pot and is individually wrapped to protect foliage.
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